Article Text

Download PDFPDF
Consultations with patients for whom English is not their first language
  1. Benjamin Turner,
  2. Heba Madi
  1. Neurology, Barts Health NHS Trust, London, UK
  1. Correspondence to Dr Benjamin Turner, Neurology, Barts Health NHS Trust, London E1 1RD, UK; ben.turner{at}nhs.net

Abstract

Good communication is essential in neurological consultations, yet this is obviously compromised by the absence of a common language. Interpreters can make valuable contributions to improving consultations, but translation has its shortcomings. The consultation dialogue is not always interpreted correctly or accurately, even (or especially) when friends or family are translating. Clinicians should therefore try to ensure that key information has been communicated and understood, perhaps by repetition or asking the patient to say what they have understood. Cultural factors are also important in the patient–physician interaction. Physicians should try to adopt a culturally sensitive approach during consultations, familiarising themselves with cultural norms within the prevalent ethnic minority groups in their area. They should resist directive approaches to save time and try to involve the patient in decision-making. This requires allocating extra time to consultations with patients for whom English is not their first language.

  • interpreter
  • non-English speaking
  • communication barrier
  • cultural factors
View Full Text

Statistics from Altmetric.com

Footnotes

  • Contributors BT conceived the idea behind the manuscript and contributed to the writing and development of the article HM performed the literature search and contributed to the writing and development of this article. HM also submitted the article.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Patient consent for publication Not required.

  • Provenance and peer review Commissioned. Externally peer reviewed by Neil Anderson, Auckland, New Zealand, and Cath Mummery, London, UK.

Request Permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.